Reference

Read Our Terms Before You Start

These terms govern how your kiss918ewallet account works — from how you open it to how you move funds using Touch 'n Go eWallet, Boost, or GrabPay. Access is available where local law permits, so read this through before you explore the lobby.

Account eligibility applies where local law permitsTouch 'n Go eWallet, Boost, GrabPay coveredAccount ownership is strictly one per personTerms updated without prior notice — check back regularly

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TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to query an account decision — a hold, a verification request, or a payment return — our support team handles it directly. Use the channel that suits you; all three paths go to the same team.

What These Terms Actually Cover

kiss918ewallet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you confirm that access is permitted under the laws of your jurisdiction and that you are acting on your own behalf. We do not allow shared accounts — each account is tied to one individual, verified against the payment method

1
used to deposit. If you fund your account via Touch 'n Go eWallet, Boost, or GrabPay, the registered name on that wallet must match your account name. Mismatches can trigger a hold on withdrawals until identity is confirmed through our verification process. We reserve the right
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to suspend or close any account that breaches these conditions, including accounts that show signs of multiple registration, misuse of promotions, or irregular transaction patterns. Funds held in a suspended account remain subject to review and may be returned to the originating payment channel — meaning
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if you deposited via DuitNow, the return path is DuitNow. We may also update these terms at any time without prior notice; the version published on this page is always the current one. Continued use of the account after any update means you accept the revised
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terms. If you disagree with a change, the right course is to withdraw your balance and close the account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security and Your Rights

We hold account data for as long as your account is active and for a period after closure as required by standard financial record-keeping practice. You can request a summary of what we hold by contacting us via live chat or email. Cookies on the site are used to keep your session active and to remember your last-used payment method — you can clear these through your browser settings at any time without losing your account.

Data Retention Account data is held during the active period and for a standard post-closure window. To request a data summary, contact support via live chat or email with your account ID.

Cookie Use Session cookies keep you logged in and remember your last payment channel — Touch 'n Go eWallet or Boost, for example. Clear them in your browser without affecting your account balance.

Account Security Your account password and linked eWallet are your responsibility. We will never ask for your PIN or full password. If you suspect unauthorised access, change your password and contact support immediately.

Requesting Changes To update your registered name, linked payment method, or contact details, submit a request through Account Help with the relevant identity document. Changes take effect after verification.

Common Questions About These Terms

These are the questions we hear most often when someone reads through the terms for the first time. Answers are kept direct — if your question is not here, live chat gets you a specific response faster than browsing.

No. One person, one account. Duplicate accounts are closed and balances reviewed. If you have lost access to your original account, contact support to recover it rather than opening a new one.

A name mismatch between your Touch 'n Go eWallet or Boost account and your registered name will place a hold on withdrawals. Submit your identity document via Account Help to clear it.

Funds are held during the review period and, if cleared, returned to the payment channel they came from — DuitNow back to DuitNow, Boost back to Boost. Contact support to track the status.

Yes. We may update the terms at any time and the live version on this page applies immediately. If you use your account after a change, that counts as acceptance. Check this page when in doubt.

Submit a closure request through Account Help, confirm your identity, and we will process your remaining balance back to your registered payment method — GrabPay, FPX, or Maybank2u, as applicable.

Email us with your account ID and the specific term you are querying. We review each case and respond in writing. Players in Johor Bahru and Shah Alam can also reach us via live chat for a faster first response.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read Our Terms Before You Start

Reach Us About These Terms

Account Security and Your Rights

Common Questions About These Terms

01 Can I hold more than one account?

02 What happens if my eWallet name does not match my account name?

03 Where does my balance go if my account is suspended?

04 Do these terms change without me being told?

05 How do I close my account and withdraw my balance?

06 Who can I contact if I think a term has been applied incorrectly?

Terms & Conditions

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